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Common questions

Why has my card been declined HSBC?

Why has my card been declined HSBC?

Online card payment declined? It may be because the retailer didn’t request security checks to help prevent fraud. This can happen even if there are no issues with your account or card. Find out moreFind out more about declined payments.

How do I unblock my HSBC debit card?

Online banking

  1. Select the ‘Log on to block or unblock your card’ button.
  2. Enter your logon details.
  3. Follow the on-screen instructions.

How do I activate my HSBC debit card Singapore?

How do I activate my debit / credit card?

  1. Call in to 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas.
  2. Select ‘*’, then select ‘4’ for Card Activation.
  3. Enter the One Time Password (OTP) that is sent to your registered mobile number.

How do I verify my HSBC debit card?

Using the mobile app

  1. Log on using biometrics or your Secure Key.
  2. Tap on the account for the card you want to activate.
  3. Tap ‘View more’ and go to ‘Manage cards’.
  4. Select ‘Activate my card’.
  5. Choose the card you need to activate.
  6. Review the information displayed and select ‘Activate’.

How do you check if my card is blocked?

You can confirm if the card is blocked by calling customer care service or at the bank branch. You must raise an application for unblocking the ATM card online or offline through call/SMS/bank branch if your ATM card gets blocked. How can I block my card?

How do I unblock my bank card?

Unblock your bank card at an ATM Because you can unblock your PIN super simply. All you’ll need to do is go to the ATM, pop in your bank card and PIN as requested. Next, you’ll need to select ‘PIN services’ and then ‘PIN unblock’ and ta-daaaa! Just like magic – you’ve unblocked your bank card.

Why is my debit card being declined when I have money in my account?

Your card may be declined for a number of reasons: the card has expired; you are over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company,or other business placed a block (or hold) on your card for the estimated total of your bill.

How do I activate my HSBC debit card online?

Debit cards

  1. Log on to online banking.
  2. Select the account you want to activate the card for.
  3. Select Manage, then Activate card, and follow the instructions.

How do I activate my HSBC debit card abroad?

Activate your HSBC Everyday Global Visa Debit Card by calling our 24-hour Automated Card Activation Hotline at +603 8321 8999. You must activate your card at a local HSBC ATM machine in Malaysia prior to overseas HSBC ATM withdrawal.

What do I do if my debit card is blocked?

If due to some negligence or carelessness the ATM card gets blocked, then the best thing to do is visit your nearest bank branch. All one needs to do is submit a written application along with the cardholder’s identity proofs, so that the bank can take further procedures to unblock the ATM card.

Why isn’t my debit card working?

Even if you have money in your account, your debit card can be declined for a number of reasons. The bank could have blocked the card for fraud prevention, the store may not accept your card type, the card could be damaged or have expired or you may have entered the wrong PIN.

How do I get my card unblocked?

Generally, there are two ways for unblocking the ATM card – either the banks do it automatically or you have to request the banks online, through SMS/call, or by paying a personal visit at the branch. This depends on the cause of the card block and whether it is a temporary card block or a permanent one.